Delivery & Returns
DELIVERY
How much is delivery?
You will be charged £7.99 for all orders under the total value of £50. Deliveries are free of charge for any order over £50.
How long does it take?
Orders are sent via different couriers depending on the day of week, product size or value, but in all cases we endeavour to ship on a next day courier service. If your order was placed before 2pm Monday to Friday, we expect you to receive your order the next working day. For orders placed after 2pm, it may take 2 days. We do not guarantee next day delivery, so please allow for 1-2 days as typical after ordering.
What if my order is delayed?
If it’s been 3 days or more, please email [email protected] with your Psittacus UK store order number and we will work with you to understand where your order is within the courier network and provide a solution.
RETURNS
In order to manage a return, the product must not have been used, must be in its original condition and must arrive at our warehouse in perfect condition, including labels and instructions (if any). We will not process the return of any food whose packaging has been opened.
I received a broken product
Don’t worry! Our shipments are insured, but we must comply with the policy of the insurers. In order to proceed with the replacement, please follow the indications below:
- It is best to refuse it back to the carrier attempting delivery.
- If you accept the package, note on the carrier’s delivery record any dings, scratches or holes on the shipping delivery note. Save the merchandise, the original box, and the packing it arrived in.
- Send us an email of the incident immediately (within 24 hours). Send an attached photograph of how you received the order to: [email protected] The photograph must be descriptive and conclusive, and include all broken packages.
Delivery not completed and the order is returned to Psittacus
If your order is returned to us because you entered the incorrect shipping address, it is the user sole responsibility to pay for the new shipping. We will contact the customer to arrange a new shipment. We cannot refund the user for the order. If the order is returned to us because the shipping agency has not been able to complete the delivery (e.g. absent user), it is the user sole responsibility to pay for the new shipping. We will contact the customer to arrange a new shipment. We cannot refund the user for the order.
I received a product that I did not order
We apologize! Please send a note of the issue within 24 hours after the delivery to: [email protected] and we will send you a replacement. Just at the moment of delivery of the correct product, the shipping agency will pick up the incorrect product. It is imperative that the incorrect product is delivered to the transport agency in its respective protective, original and sealed box so that it can be returned to our logistics warehouse in perfect conditions.
I selected the wrong product
Our team has dedicated a great deal of effort to provide this website with the maximum information (visual and descriptive) so that the user can make the correct product selection according to the characteristics of the bird. We cannot accept a return of this kind. We regret it.
Can I cancel my order?
Send an email to [email protected] writing “CANCEL ORDER” in the subject line, identifying your order code. We will do our best to cancel your order before it is processed by the logistics warehouse. However, if the order has already been processed, it cannot be cancelled. So please contact us immediately to avoid this situation.
REFUNDS
We will proceed to make the refund using the same payment method that the user selected when completing the order. If the user has a different need he/she can let us know and we will do our best to adhere to his/her needs.
The refund will be withheld until we have received the products in our logistics warehouse and have verified that it is in perfect condition, including labels and instructions (if any).
No drama policy
We have a “no drama” policy. The team reserves the right not to answer messages and calls, and to cancel orders from anyone who engages in hate speech of any kind, bigotry, racism, incendiary gossip, and any harassment either personal or cultural or to the company.
Our right to change these conditions
Psittacus reserves the right to amend and modify these terms and conditions at any time.